Question 1

What is TisVisitor?

Accepted Answer

TisVisitor is an AI-powered platform that helps you prepare for visits to unfamiliar places. Search for a destination, tell us about your visit, and receive practical guidance to help you arrive informed and prepared.

Question 2

How does TisVisitor work?

Accepted Answer

Search for your destination, answer a few simple questions about your visit, and choose a Free Basic Visit Brief or a Premium Adaptive Visit Playbook. TisVisitor uses available destination information and your preferences to prepare relevant guidance.

Question 3

What places can I search for?

Accepted Answer

You can search for places such as hospitals, universities, airports, museums, government offices, and other destinations. Available information varies by location.

Question 4

Do I need to create an account?

Accepted Answer

No. You can use TisVisitor without creating an account. Each Playbook has its own private link that you can keep or email to yourself. Secure email verification for purchased passes is coming soon.

Question 5

What is the difference between Free and Premium?

Accepted Answer

The Free Basic Visit Brief provides essential destination information and basic preparation guidance. Premium provides a more detailed, personalized Playbook, including Visit Readiness, a preparation checklist, and an arrival strategy.

Question 6

Can I plan a visit with family or friends?

Accepted Answer

Yes. You can include companions such as children, a spouse, older adults, or friends. Your selections help TisVisitor tailor its recommendations to your visit.

Question 7

Does TisVisitor support accessibility needs?

Accepted Answer

Yes. You can indicate relevant accessibility and assistance preferences. TisVisitor highlights available information and identifies details that still need confirmation.

Question 8

Is the information always accurate?

Accepted Answer

TisVisitor uses available sources and distinguishes sourced information from general recommendations or unverified details. Information can change, so confirm important details directly with the destination before travelling.

Question 9

Can I change my visit details?

Accepted Answer

Yes. You can review and edit your answers before generating your Visit Brief.

Question 10

Is TisVisitor free?

Accepted Answer

Yes. Destination search and the Basic Visit Brief are free, subject to reasonable usage limits. Premium is optional.

Question 11

How much does Premium cost?

Accepted Answer

A single Premium Adaptive Visit Playbook costs CA$2.99 per visit. A Three-Visit Premium Pass costs CA$5.99 and includes three Premium visit credits. Applicable taxes, if any, are shown at checkout.

Question 12

Is Premium a monthly subscription?

Accepted Answer

No. Premium purchases are one-time payments. There are no automatic monthly or annual renewals.

Question 13

Do unused visit credits expire?

Accepted Answer

There is no planned automatic expiry for unused visit credits. Any applicable terms will be clearly communicated before purchase.

Question 14

Can I reopen a purchased Playbook?

Accepted Answer

Yes. You can reopen your Playbook at no extra charge using its private link. Recovering a Playbook through email verification is coming soon.

Question 15

Can I pay in my local currency?

Accepted Answer

Payments are currently in Canadian dollars. Your bank may convert the amount. The final total is shown before you pay.

Question 16

What information does TisVisitor collect?

Accepted Answer

TisVisitor asks for relevant visit preferences to personalize your guidance. Email is needed for purchases and email delivery. Payment processing is handled through a secure payment provider.

Question 17

Does TisVisitor need my medical records?

Accepted Answer

No. TisVisitor does not require medical records or diagnoses to prepare visitor guidance.

Question 18

Does TisVisitor book appointments or guarantee entry?

Accepted Answer

No. TisVisitor helps you prepare for a visit. It does not book appointments, guarantee admission, or replace official destination instructions.

Question 19

How can I contact TisVisitor?

Accepted Answer

Use the Contact page to send a question, report incorrect information, or request assistance.

Frequently Asked Questions

Getting started

Visit Briefs and Playbooks

Pricing and payments

Privacy and support

Still need help?